At Danner Shop, we’re committed to delivering your rugged footwear with the same reliability you expect from our premium boots. Whether you’re ordering work-ready safety toe boots or adventure-ready hiking footwear, our shipping and returns process is designed for your convenience.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
Standard Shipping: $12.95 via DHL or FedEx
- Delivery within 10-15 business days after shipment
- Recommended for time-sensitive orders
Free Shipping: Available on orders over $50 via EMS
- Delivery within 15-25 business days after shipment
- Economical option for non-urgent deliveries
Note: Delivery times may vary for international orders. We currently ship worldwide except to certain Asian countries and remote regions.
Accepted Payment Methods
We accept: Visa, MasterCard, JCB, and PayPal for your convenience.
Returns & Exchanges
Built to last like our work boots and hiking footwear, our returns policy stands firm on quality assurance while offering flexibility for your needs.
Eligibility Requirements
- Items must be returned within 15 days of delivery
- Products must be in new, unworn condition with original packaging
- All tags and protective coverings must be intact
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
- Custom or special order boots (including made-to-order items)
- Items marked as “Final Sale”
- Products showing signs of wear or damage
Return & Exchange Process
- Initiate Your Request: Email our team at [email protected] within 15 days with your order number and reason
- Wait for Authorization: We’ll review and send return instructions within 2 business days
- Package Your Items: Use original packaging with all included materials
- Ship Your Return: Send to our returns center: Danner Shop Returns
2658 Wexford Way
FRESNO, US 43824 - Processing: Allow 3-5 business days after we receive your return
Refund Information
- Refunds issued to original payment method within 5-7 business days after inspection
- Original shipping fees are non-refundable
- International duties/taxes are non-refundable
- PayPal refunds may take additional processing time
Exchange Information
- We’ll ship replacements after receiving your return
- Customer covers new item shipping unless our error
- Price differences for upgrades must be paid
Damaged or Defective Items
If you receive damaged/defective products (rare for our Carhartt, Danner, or Rocky quality brands), contact us immediately at [email protected] with photos. We’ll arrange replacement/refund and cover all shipping costs.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Dear Danner Shop Customer Service,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]).
Item(s) to return/exchange: [Product Name], [Size], [Color], [Quantity]
Reason for return/exchange: [Please specify reason – size issue, style preference, etc.]
Preferred resolution: [Refund to original payment method / Exchange for (specify preferred size/style)]
Please send me the return authorization and instructions at your earliest convenience.
Thank you,
[Your Full Name]
[Your Contact Information]
Our team stands ready to assist with any questions about our rugged footwear or policies. Contact us at [email protected] – we’re as dependable as our safety toe boots and hiking footwear.
The Danner Shop Team
Crafting durable footwear for work and adventure since [year]