Welcome to our comprehensive FAQ for hard workers worldwide. Below you’ll find answers to common questions about our premium work boots, hiking footwear, and shopping experience.
About Our Products
What types of footwear does Danner Shop specialize in?
We specialize in high-performance work boots (including safety toe and composite toe options), rugged hiking boots, and durable outdoor footwear from top brands like Danner, Carhartt, CAT, Carolina, and Chippewa. Our products are built for construction workers, first responders, and outdoor enthusiasts.
How do I choose the right safety toe boot?
Consider your workplace requirements (ASTM standards), comfort needs (cushioning and arch support), and environmental conditions (waterproofing, insulation). Our Safety Toe and Composite Toe Boots categories feature detailed specifications to help you select.
Ordering & Shipping
What shipping options are available?
We offer two reliable options:
– Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with full tracking
– Free Shipping: 15-25 business days via EMS for orders over $50
– Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with full tracking
– Free Shipping: 15-25 business days via EMS for orders over $50
How long does order processing take?
All orders undergo 1-2 day processing where our warehouse team hand-checks each pair of boots before shipment. You’ll receive tracking information immediately after processing.
Do you ship internationally?
Yes! We ship worldwide from Fresno, CA except to select Asian countries and remote locations due to customs restrictions. International orders may incur VAT/GST (see our Global Reach table for regional estimates).
Payments & Returns
What payment methods do you accept?
We accept all major cards (Visa, MasterCard, JCB) and PayPal. All transactions use 256-bit encryption for security.
What’s your return policy?
We offer 15-day returns on unworn footwear in original packaging. Contact [email protected] to initiate returns. Note: Return shipping costs are the customer’s responsibility unless the item is defective.
My boots don’t fit properly. Can I exchange them?
Absolutely. Within 15 days of delivery, we’ll facilitate exchanges for different sizes (subject to availability). For fastest service during our Work Boots Sales, we recommend ordering multiple sizes with free shipping and returning the unused pairs.
Product Care & Warranty
How should I care for my work boots?
We recommend:
– Regular cleaning with brand-specific products
– Conditioning leather boots every 3-6 months
– Storing in a dry, ventilated area
– Rotating between multiple pairs to extend lifespan
– Regular cleaning with brand-specific products
– Conditioning leather boots every 3-6 months
– Storing in a dry, ventilated area
– Rotating between multiple pairs to extend lifespan
Do your boots come with manufacturer warranties?
Most premium brands (Danner, Carolina, etc.) offer 6-12 month warranties against manufacturing defects. Specific warranty details are included with each product’s documentation.
Need More Help?
Our customer service team—fellow hard workers who understand your needs—is ready to assist at [email protected]. We typically respond within 24 business hours.
Remember: When emailing about an order, please include your order number and boot model for fastest service.